Every account went through fourteen manual steps across three teams — held together with messages and spreadsheets. Deals signed Friday weren't ready until Wednesday.
Weekly pain
38h
a week shuffling data instead of helping customers.
02 · Before SOLVR
What was broken
14 manual steps across 3 teams
3–5 days for every new customer
Welcome emails sometimes forgotten
Nobody knew where each customer stood
38 hours a week moving data
03 · After SOLVR
What we fixed
Everything kicks off when the customer pays
Under 2 minutes start to finish
Welcome emails sent automatically
Team sees every step in real time
0 hours a week — it just works
04 · Solution
When someone pays, everything else happens on its own
We designed something brutally simple: when someone pays, everything else happens on its own. Account created, access sent, welcome email out, team notified — no one touches a thing. Month one: 27% more active customers. 1,400+ activations without missing a step. Payment to login: 94 seconds.
Client
Northbeam
Sector
Series B SaaS
Location
USA
Who said it
Behind Northbeam
"People sign up at 2am and they're fully set up before sunrise. We didn't even know that was possible."